MacLogics was conceived by myself, Carl Folker, in 2002 as a part-time enterprise and was originally set up to help private individuals with the installation of, and tuition for, their Apple computers. Now in its 15th year, and full-time since 2007, MacLogics is one of Peterborough’s busiest companies in its field, with around 450 jobs annually, travelling over 13,000 miles each year to private clients in Cambridgeshire, Leicestershire, Northamptonshire and Lincolnshire.
In 2004 I became the first Apple computer installer for John Lewis in Peterborough and am still recommended by the staff in the Technical Support area. I also have a good working relationship with other technicians in Bourne and Hertfordshire as well as a longstanding relationship with two of the UK’s main parts suppliers.
A long and varied list of over 250 clients from many backgrounds means that I understand the needs and requirements of every type of Apple owner, whether they are a long-term Apple user or just starting out.
Since 2002, I have set up or repaired almost every type of Apple computer and have an in-depth knowledge of Apple’s operating systems (OS X and macOS) as well as many applications, such as Microsoft Office, iPhoto, iTunes, etc.
Meticulous technical skills and access to Apple’s own resources mean that I can diagnose and repair any current or past Apple computer and offer advice on improving performance, keeping a Mac free of unwanted software and showing clients how to be more aware of potential problems.
The services I offer range from setting up a new Mac, iPad , Apple TV, printer and network hard drives. I also fit faster solid state drives to older machines to give them a new lease of life and can upgrade operating systems as well as migrate clients from a PC to a Mac. I also offer an annual service to all clients, which includes (as an added incentive) entry into a prize draw where they can win an iPad.
Most work is carried out in the client’s home, although arrangements can be made for computers to be brought to my home which is more suitable for longer tasks, and being flexible means that I can fit in with a clients’ schedule, happily arranging visits for weekdays, evenings or weekends.
Unlike other companies, there are no customer reviews for one-off jobs here. However, I have supported quite a few of my clients for over 10 years and have asked some of them for their thoughts:
“I am delighted to have been one of MacLogics’ clients for over 11 years, and could not have wished for any better service or advice during that time. Carl is completely reliable, works through problems quickly and tenaciously and advises steadily and realistically. I now live over 100 miles away from MacLogics, but remain a very happy client. Anything that Carl cannot do remotely, it is well worth - for me - the journey back to see him. Thank you Carl!” Laurence Vulliamy, Television Producer.
“I have been using Carl for well over 10 years for all my Mac upgrades and any Mac-related problems that I’ve encountered. He is so knowledgeable, reliable and honest. A few months ago I was at a very large, household name, departmental store and mentioned Carl’s name and they said “oh yes we use him all the time” - and they are never knowingly undersold! Carl is a fantastic technician and I wouldn’t use anyone else.” LC
“I am a journalist - and I need 100% computer reliability. For the last twelve years or so, MacLogics have provided that. They are always there to sort out problems and offer advice, either by on-site servicing or by phone. This may sound extreme but I would only want to live within the footprint of the East Midlands covered by MacLogics. Without their IT support, I wouldn’t have a business.” JH
“What I can say is that it is your service that solves those Apple Mac things that do not make sense when in an emergency and your calm and professional knowledge is always there and has been for over thirteen years. Carl and MacLogics are the only service I can trust for all my machines and operational tasks related to Apple!” Chris Bridge, wecommunic8 Ltd.